Websites for NDIS support coordinators
You're probably running your coordination practice from a phone and a diary, referrals come in from families, other providers and word of mouth, and your current website — if you have one — either says almost nothing or tries to explain the whole NDIS on the homepage. We build sites for coordinators that answer the three questions everyone actually has: what you do, where you work, and whether you're taking new participants right now.
Who actually reads your site
A support coordinator's website has to work for at least three different visitors, often within the same week.
Families comparing coordinators
Often reading several coordinators' sites in one sitting, trying to work out who feels approachable, organised and independent enough to trust with a new plan.
Participants, directly
Not every enquiry comes through a family member. Plenty of participants research and contact a coordinator themselves, and the site needs to speak to them in plain, respectful language.
Other professionals
Support workers, allied health providers and other coordinators checking your regions, capacity and specialisations before they refer someone your way.
What we build for support coordinators
Every coordinator site we build is part of the NDIS Front Door System, our standard approach to NDIS provider websites. For a coordination practice, that means a homepage that states your services, the regions you cover and your current availability without making anyone dig for it, a phone number that's visible on every page rather than hidden behind a contact form, and a plain-language page explaining what support coordination actually is — because a lot of families land on your site during their very first NDIS plan and don't yet know the terminology.
We also build in clarity about independence: if you're not tied to a particular service provider, say so plainly, because conflict-of-interest is one of the first things a cautious family or a careful coordinator-referrer will look for. And because a meaningful share of your visitors will be using a screen reader, navigating by keyboard, or reading on a small screen in a hurry, every site we build meets WCAG 2.1 AA accessibility standards from the first page, not as a late addition.
Phone-forward layout
Your number visible in the header and repeated near every call to action, not buried under a form.
Regions stated plainly
The areas you cover written in full, not implied by a suburb name in the footer.
Current availability
An honest, easy-to-update note on whether you're taking new participants right now.
Plain-language explainer
A short page that explains what support coordination is, written for someone new to the NDIS.
See it, don't imagine it. We've built a concept homepage called "Coordinate Care" that shows this approach in practice — phone-forward, plain-language, availability stated up front. It's a concept design built to show our standard, not a real client's website. Have a look at the Coordinate Care concept.
Free playbooks
Local SEO for NDIS providers
Useful if families and other professionals in your region are searching for a coordinator right now and can't find you — the technical and local-search basics, done properly.
The NDIS website accessibility checklist
Worth a read if some of your enquiries come from participants using screen readers or keyboard navigation — a common blind spot on coordinator sites.
Both guides are free to read in full, right on the page — no email address required.
Questions support coordinators usually ask
We're a solo coordinator — is a website overkill?
Not really. A solo coordinator often relies more on their website than a larger practice does, because there's no team page or office to lend credibility — the site has to do that work on its own. It doesn't need to be large; it needs to state clearly who you are, what you cover and how to reach you.
Can the site say we have no availability without losing future referrals?
Yes, and it's better than staying silent. An honest "not currently taking new participants, but here's how to get in touch when that changes" line reads as organised and trustworthy. What damages a referral relationship is a coordinator who never says either way and just goes quiet.
Do we need to explain the NDIS itself on our site?
A short, plain-language explanation helps more than it hurts. Plenty of families reach a coordinator's site during their very first plan, before they've learned the vocabulary. A few sentences on what support coordination actually does — without trying to explain the whole scheme — tends to build more trust than assuming everyone already knows.
Want your coordination site reviewed?
We'll look at it the way a family or a referring professional would, and tell you plainly what's working and what isn't — no obligation.
We also build for plan managers, support-worker agencies and SIL & SDA providers — each with its own audience and its own version of the NDIS Front Door System.