Websites for SIL & SDA providers
Family members and support coordinators land on your site trying to decide, quite literally, where someone is going to live. It's one of the highest-stakes, slowest decisions anyone makes in the NDIS system — and a confusing or out-of-date website makes an already hard decision harder.
Who actually reads your site
Almost no one chooses SIL or SDA housing on a whim. The people who reach your site are usually partway through a long, careful process, and they're checking your site for specific, practical answers.
Families and guardians
Researching, often over months, whether a property and a provider feel like somewhere their family member could genuinely be at home.
Support coordinators
Checking vacancy status, location and SDA design category quickly, before recommending a property to a participant.
Plan managers
Confirming your SIL and SDA offering lines up correctly with a participant's funding categories before anything is booked in.
Participants themselves
Looking into independent living options directly, and wanting the same plain, respectful information a family member would get.
What we build for SIL & SDA providers
Every site we build follows the same named standard, the NDIS Front Door System — built to WCAG 2.1 AA accessibility as the flagship requirement, which matters especially here, since a site that's hard for a screen-reader user to navigate is unusable to exactly the people it's meant to house. For a SIL or SDA provider, the system also has to solve three problems that are specific to housing: presenting properties honestly, explaining SIL and SDA in plain language, and never pressuring a family that's already under enough pressure.
Clear property listings
Location area, the correct SDA design category — High Physical Support, Robust, Fully Accessible or Improved Liveability, briefly explained — features, and a vacancy status kept honest and current.
Real photos, or honest graphics
We never use stock photography or invented imagery for a real property. If real photos don't exist yet, we design tasteful graphics instead, until they do.
SIL and SDA explained plainly
A short, correct explanation of the difference between the support (SIL) and the housing (SDA) — because families routinely confuse the two, and a confused visitor rarely calls.
See it, don't imagine it
Meet Banksia Place — our complete SIL/SDA concept homepage, designed vacancies-first: an empty place is the problem a SIL/SDA website exists to solve, so current vacancies lead the page, with accessible room listings and a straightforward enquiry path for families, guardians and support coordinators. It's a concept design, clearly labelled — not a delivered client project — and you can click through every section of it right now.
Free playbooks worth your time
Both of these are free to read in full, right now, with no email address needed — whether or not you ever get in touch with us.
The local SEO guide
Families often search for vacancies by suburb or region — this guide covers the Google Business Profile and on-site basics that help your properties actually be found there.
The accessibility checklist
Given who you're housing, a site that's hard to use with a screen reader or keyboard is a particularly poor look — this 41-point checklist lets you check yours against WCAG 2.1 AA.
Questions SIL & SDA providers usually ask
What's the difference between SIL and SDA and why does our website need to explain it?
SIL (Supported Independent Living) is the support a person receives — help with daily tasks, supervision or skill-building. SDA (Specialist Disability Accommodation) is the housing itself — the physical property, built or modified to a particular design category. A participant can have one without the other, or both together, and families new to the system routinely conflate the two. A short, plain explanation early on saves a lot of confused phone calls later.
How should we present vacancies honestly?
Keep the status current and specific rather than vaguely optimistic — "one room available now" is more useful, and more trustworthy, than a listing that always seems to say "enquire for availability." If a property is full, say so, and say when you expect that to change if you genuinely know. Families researching housing are used to being strung along; a page that's simply accurate stands out.
Do we need a separate page per property?
Usually, yes, once you have more than one or two properties. A dedicated page per property lets you list its location, SDA design category, features and vacancy status without cramming everything onto one crowded page, and it gives coordinators a specific link to share with a participant. For a very small provider with a single property, one well-built page can do the job.
Want a second opinion on your current site?
We'll look at it the way a family choosing housing would, and tell you plainly what's working and what isn't — no obligation.
We also build for support coordinators, plan managers and support-worker agencies — each with its own audience and its own version of the NDIS Front Door System.